Subscriptions & Billing

Learn how to subscribe, upgrade, cancel, manage billing, and access invoices.

Start Your Subscription

To subscribe to Vozo or compare available plans, visit our Pricing page. You can view the features, point allocations, and pricing for each plan there.

Cancel Your Subscription

If you no longer need our services, you can easily cancel your subscription at any time.

1. Go to Subscription Settings.
2. Click Manage Subscription and select Cancel Subscription.
3. Your current plan and points will remain available until the end of the current billing cycle. No cancellation fees will apply, and no further payments will be made after that.
4. To resume your subscription later, simply click Renew Subscription.

During your subscription period, all your projects will remain stored in the cloud.  

To ensure sustainable and efficient use of our cloud resources, your projects will be automatically deleted 90 days after your subscription expires. Please make sure to download any generated videos or audio results before that time.

If your project data is important to you, we recommend you downgrade to a lower-tier plan to retain cloud storage access.

Upgrade or Downgrade Your Plan

If you’re already subscribed and need more points or access to advanced features, consider upgrading your plan. If your needs have decreased, you can downgrade to reduce costs:

1. Go to the Pricing page.
2. Choose the plan that suits your needs.
3. If upgrading to a higher-tier plan, you’ll be charged immediately and your billing cycle will reset from the payment date.
4. If downgrading to a lower-tier plan, the change will take effect at the end of your current billing cycle.

Get More Points (Renew Now)

If you need more points before your current billing cycle ends and prefer not to change your plan:

1. Go to the Pricing page.
2. Click Renew Now for More Points.
3. You’ll be charged the full price of your current plan and receive a new set of points immediately. Your billing cycle will reset from the payment date — you will not have two active subscriptions.
4. Any unused points from the previous cycle will remain valid until their original expiration date.

Example:

If you paid $29 on January 1, your next billing date would normally be February 1.

If you run out of points and renew early on January 15, you’ll pay another $29 and get a new set of points immediately.

Your next billing date will move to February 15, not February 1.

View Payment and Billing History

1. Go to Subscription Settings.
2. Click Manage Subscription and select Billing & Payments.
3. You’ll see a history of your past subscriptions, payments, and invoices.

Get Your Invoice or Receipt

1. Go to Subscription Settings.
2. Click Manage Subscription and select Billing & Payments.
3. Ensure your billing information is correct if you plan to download a new invoice or receipt. (Changes only apply to documents not yet downloaded.)
4. In the Invoice History section, locate the relevant order.
5. Click to Download Invoice or Download Receipt.

FAQ

How do I get free points?

New users receive free points upon registration, valid for 7 days. To continue using Vozo, subscribe to a plan to get more points.

If you didn’t receive any free points after signing up, it may mean that you have previously registered with another account, or your account has been flagged for fraudulent activity.

What is the expiry date of points?

Gift Points for new users are valid for 7 days from the date of account registration. After 7 days, any unused Gift Points will be cleared from your account.

For monthly subscriptions, points are issued each month (after successful billing) and expire after 2 months.

For annual subscriptions, points are issued each year (after successful billing) and expire after 1 year.

What is the refund policy?

If a project fails to process due to technical issues, the points deducted will be automatically refunded.

For subscription payments, we currently do not offer refunds. To help you make an informed decision, we offer gift points to new users for a free trial of our features. Please take advantage of this opportunity to experience our services before subscribing to avoid any impulsive purchases.

If you have already subscribed but decide not to continue using our services, please cancel your subscription before the next billing cycle to avoid further charges.

If you need a refund due to unauthorized credit card transactions, please contact our support team.

What payment methods do you accept?

We accept a range of payment methods, including credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay) as well as Apple Pay, Cash App Pay, Google Pay, Alipay, and Link.

All transactions are securely processed through Stripe, a trusted payment platform.

Can I pay as I go?

If your usage is relatively low, please subscribe to the Premium or Business plan on our Pricing page.
You can use the slider to select your desired usage. If you’re unsure about your needs, you can start with a smaller amount — once your points run out, simply renew early or upgrade to get more points.

If your usage is higher and you need a larger quota, please contact our BD team for a customized solution.
You can reach us by clicking the chat button in the bottom-right corner of the product page or emailing [e-mail].

Is there a discounted price for large-scale video generation?

If you need to generate a large number of videos, please contact our BD team for a customized pricing plan.
When reaching out, please share the features you need and your estimated monthly usage.

You can contact us by clicking the chat button in the bottom-right corner of the product page or emailing [e-mail].

Why doesn’t the Pro Plan include points?

The Pro Plan is designed for creators who only need simple video translation.
It already includes unlimited AI Transcription & Translation at no extra cost.

For advanced features that require points — such as AI dubbing or lip sync — please subscribe or upgrade to a higher plan.

Why was I charged after canceling my subscription?

Possible reasons include:

• Your cancellation wasn’t fully completed (the final confirmation step was not finished), so the subscription remained active.
• You chose to pause the subscription (e.g., for 1–2 months); after the pause period ended, the subscription automatically resumed.
• Another account you own may have an active subscription.

If any of the above applies, please contact support — click the chat button at the bottom-right of the product page or email [e-mail]. Our team will help verify and resolve the issue.